Pickup
Orders can be picked up at 15 West Pearce St #10 Richmond Hill, ON L4B 1H6. Once you receive a confirmation email that your order is ready for pickup, you have 20 business days to collect your order. If you will be picking up outside of this timeframe for any reason and do not want to lose your order or have any questions about pickup, please contact:
orders@unitedcanadainc.com
647-910-5999 ext. 238
For information on returns, exchanges and cancellations please review our returns and exchanges policy here: https://unitedcanadainc.com/pages/returns-exchanges
Delivery Service:
Orders that are not selected to be picked up at the office will be shipped using one of our trusted delivery partners. You will receive a shipment notification once your order has left our warehouse which will include the delivery service used as well as a tracking number that can be used to track your package. If there is an issue regarding your shipment (e.g. incorrect address, special instructions, etc.) please contact us immediately. The recipient at the time of delivery must be of legal age. For all delivery inquiries please contact:
647-910-5999 ext. 238
Please note during holiday periods/high-order volume periods, shipping times may be delayed
Receiving your Order
When you receive your order, please inspect the product carefully; if you run into any issues, let us know immediately. We will gladly resolve any issues involving your product within 48 hours of receiving your delivery. Any requests related to product damage during shipment received after the 48-hour deadline will be reviewed on a case-by-case basis. For all inquires please contact:
647-910-5999 ext. 225
If picking up from our warehouse, our team will be happy to help you load your products into your vehicle. Once the product is loaded, the customer will then take all responsibility for securing the product and delivering it safely to its destination.
Shipping within Ontario
For all orders, pickup or delivery, the customer is responsible for assembly of all products.
Once the order has been processed (normally 2-5 business days), shipping times within Ontario are 1-3 business days (excludes weekends and holidays)*
Please ensure that your order includes detailed shipping notes (such as apt #, buzzer, etc.) in order to avoid further delays.
Shipping outside Ontario
Once the order has been processed (normally 2-5 business days), shipping times outside Ontario are 5-9 business days (excludes weekends and holidays)
*For customers based in Nunavut, Yukon, the Northwest Territories, New
Brunswick, Newfoundland and Labrador, and Nova Scotia shipping times may be
longer. For a shipping time estimate please send your inquiry to orders@unitedcanadainc.com.
Please ensure that your order includes detailed shipping notes (such as apt #, buzzer, etc.) in order to avoid further delays.
*As long as the item is not backordered. If an item you ordered is
backordered, a member of our customer service team will reach out to let you
know an approximate ETA.
Cancellation
If you would like to cancel your order before the full order processing time has elapsed and the order has not yet shipped, it will be subject to a 25% restocking fee. If the order has shipped we are unable to cancel the order.