Terms & Conditions
Please take a moment to review our updated terms of service, returns and exchanges policies, and FAQ’s. We’ve made some changes to better serve our customers moving forward.
**WE HAVE MOVED OFFICES, NEW PICKUP ADDRESS IS 15 West Pearce St #10
Richmond Hill, ON L4B 1H6**
Most importantly, our office in Richmond Hill will no longer be able to accommodate in-store purchases. We do still however offer in-store pickups for orders that are placed online. Our order processing times are now 2-5 business days, and please allow for another 1-9 business days for shipping depending on which province your order is shipping to. You can view the rest of our updated terms at the following links:
if you have any questions regarding any of the information contained in the above links, please contact us at contact@unitedcanadainc.com or give one of our customer service reps a call at 647 910 5999.
Payment Terms
Full payment is required at the time of purchase. For in-store purchases we accept cash, and major credit cards. Online purchases must be paid in full via credit card, gift card, or PayPal secure checkout.
Price Adjustment
General Merchandise (excludes Medical Supplies)
We offer price adjustments within 7 business days of purchase if the product in question is put on sale after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.
Medical Supplies
We offer price adjustments within 3 business days of purchase if the product in question is put on promotion after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.
Cancellations and Returns
For information regarding our refunds and return policy, please refer to our Returns and Exchanges page.
Cancellation Policy:
Customers are entitled to cancel their orders unless they have already received a shipping notification OR up to 24 hours after the order is placed (whichever comes first). Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24-hour mark will be automatically declined. In order to initiate a cancellation, please email:
contact@unitedcanadainc.com
647-910-5999 ext. 225
Return Address:
15 West Pearce St #10
Richmond Hill, ON L4B 1H6
If you would like to cancel your order before the full order processing time has elapsed and the order has not yet shipped, it will be subject to a 25% restocking fee. If the order has shipped we are unable to cancel the order.
Delivery
We offer several options when it comes to delivery, including:
Pickup
Orders can be picked up at our office located in Richmond Hill, Ontario. Once you receive a confirmation email that your order is ready for pickup, you have 20 business days to collect your order.
If you will be picking up outside of this timeframe for any reason and do not want to lose your order or have any questions about pickup, please contact:
647-910-5999 ext. 238
For information on returns, exchanges and cancellations please review our returns and exchanges policy here: Return & Exchanges
Delivery Service:
Orders that are not selected to be picked up at the office will be shipped using one of our trusted delivery partners. You will receive a shipment notification once your order has left our warehouse which will include the delivery service used as well as a tracking number that can be used to track your package. If there is an issue regarding your shipment (e.g. incorrect address, special instructions, etc.) please contact us immediately. The recipient at the time of delivery must be of legal age. For all delivery inquiries please email:
647-910-5999 ext. 238
Please note during holiday periods/high-order volume periods, shipping times may be delayed.
Receiving your Order
When you receive your order, please inspect the product carefully; if you run into any issues, let us know immediately. We will gladly resolve any issues involving your product within 48 hours of receiving your delivery. Any requests related to product damage during shipment received after the 48-hour deadline will be reviewed on a case-by-case basis. For all inquires please email:
647-910-5999 ext. 225
If picking up from our warehouse, our team will be happy to help you load your products into your vehicle. Once the product is loaded, the customer will then take all responsibility for securing the product and delivering it safely to its destination.
For all orders, pickup or delivery, the customer is responsible for assembly of all products.
Accessories
All accessories and add-on items are non-refundable.
Warranty – Furniture Only
At the current time, we offer a warranty on our office and kids furniture. All furniture will come with a 1-year parts warranty valid from date of purchase. We will gladly replace any damaged and/or defective parts up to one year after purchase once sufficient proof has been provided by the customer (via picture, video, or returned item). If a request for a replacement part is received after the warranty is up, we may still be able to supply the part*; however, the customer will assume responsibility for the cost of the replacement and the associated shipping costs. For all replacement requests, please email:
647-910-5999 ext. 225
*Based on available stock
Discount Codes
Please note that only one discount code can be applied per order; multiple codes cannot be combined. Additionally, coupon codes cannot be used on items that are already discounted or part of a sale. For more information regarding discounts please contact:
647-910-5999 ext. 225
General Merchandise:
Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase*. Before requesting a return, please ensure that the product meets all eligible criteria:
All returned products must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g., buyers’ remorse, product no longer needed) the customer will be responsible for all shipping and restocking charges and the refund amount will be subject to the criteria below:
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Unopened product: 75%
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Opened/Unused product: 50%
Products that are not damaged, defective, or incorrect and have been opened and used are not eligible to be returned.
In order to initiate a return, please email:
647-910-5999 ext. 225
Medical Supplies:
In the case of a damaged, defective, or incorrect item United Canada Inc. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof has been provided (via picture, video, or return). Requests for refunds for any other reason (e.g. buyers’ remorse) will be automatically declined to honour health and safety protocols. Before requesting a return, please ensure that the product meets all eligible criteria. In order to initiate a return, please email:
647-910-5999 ext. 225
Please note all Medical Equipment purchases are final sale and returns and/or exchanges cannot be granted unless the item received is damaged, incorrect, and/or defective. Proof of will be required in order to process a return.
Cancellation Policy:
Customers are able to cancel their orders unless they have already received a shipping notification OR up to 24 hours after the order is placed (whichever comes first). Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24-hour mark are subject to individual review, and may be subject to re-stocking fees. In order to initiate a cancellation, please email:
647-910-5999 ext. 225
Return Address:
15 West Pearce St #10
Richmond Hill, ON L4B 1H6