1. Payment Terms

Full payment is required at time of purchase. For in store purchases we may accept cash, cheque or major credit card. You can find complete details in the document titled “Retail Purchase and Credit Agreement and Disclosure Statement. Online purchases must be paid by major credit.

2. Our Price Guarantee

We are pleased to offer an excellent price guarantee. If within 7 days of purchase, you find an identical product at a lower price, advertised under the same terms and conditions, in the same Canadian city, we will refund the difference (excludes clearance, Boxing Day and timed specials) by the same method of payment as used for initial purchase.

3. Cancellations and Returns

The company offers 7 day return policy but the customer has to pay delivery charges in case of return of product. LED has 3 years replacement warranty and the item can be fix or replaced depending upon the condition of the product. You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase. Once you have taken possession and you are not happy with your product purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All products must be received in our distribution center within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if the un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7 business days).

4. Getting Your Product

You may pick up your product from our local warehouse (may be different from store location) or, can choose the convenience of purchasing our professional delivery services (if available in your area).

You are required to take possession of their product within 14 days from receipt of product in our warehouse. A holding fee of $50 per week will be assessed for orders held over 14 days. Holding fees must be collected before scheduling of delivery.

5. Delivery Service

Delivery Time is between 5-9 working days. Our delivery teams are careful to protect your product and home during delivery. If our planned delivery date is not convenient, please contact us to reschedule, allowing at least 48 hours’ notice. If you need to reschedule with less than 48 hours’ notice, or if you are not home when our delivery team arrives, an additional delivery fee will be payable before we reschedule or you can choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team. The recipient present at time of delivery must be of legal age.

When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.

6. Order Arrival

When your order arrives, please inspect the product carefully. We will be glad to resolve any issues as soon as possible. You have up to 48 hours after delivery to let us know of any concerns. Simply call us at the applicable number on the website.

When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. In all the cases either you pickup or choose home delivery, please remember you will be responsible for assembly of all products. In the event you find any defect or damage, you need to report the problem within 48 hours of pick-up, and immediately return the damaged item to the original pick-up location for resolution.

7. Accessories

You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags.