Effective January 1, 2004, almost every Canadian business engaged in commercial activities was required to comply with the Personal Information Protection and Electronic Documents Act. That Act gives you rights concerning the privacy of your personal information.
We are responsible for the personal information we collect and hold. To ensure this, we have developed this policy, and trained our representatives about our policies and practices.
Personal information is any information that identifies you, or by which your identity could be deduced. Depending on the services you request of us, the personal information that we collect will include some or all of the following: your name, address, email address, credit information, and more. We need this information in order to provide service to our clients.
We do not disclose your personal information to any third parties to enable them to market their products and services. We are required, however, to disclose some of your information to third parties. For example, we will disclose your personal information when:
We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
1.Security of our premises;
2.Restricted access to personal information;
3.Deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
4.Internal password and security policies.
Your right to access your personal information is not absolute. We may deny access when:
1.Denial is required or authorized by law;
2.Granting access would have an unreasonable impact on other people’s privacy;
3.It is necessary to protect our rights and property;
4.Where the request is frivolous or vexatious.
If we deny your request for access to, or refuse a request to correct information, we will explain why.
If you have any questions, or wish to access your personal information, please write to our Information Officer at:
111 Granton Dr, Unit 412
Richmond Hill, ON L4B 1L5
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street,
Ottawa Ontario, K1A 1H3