Shipping

Effective April 27th, 2022

In-store pickup and in-store shopping is available.

No, please come in our store to receive your pick-up order.

We are currently experiencing a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. Orders with backordered items are shipped when the complete order is in stock. We appreciate your patience and are doing our best to ship all orders on time.

Free shipping for orders over $99. Orders $99 and under are subject to $10 flat rate shipping charge across Canada.

1-3 business days for all orders going out within Ontario.

3-5 Business days for your items to arrive.

Yes, we do ship to the US.

US Shipping for orders under $99 USD is a $15 USD flat rate across the United States. Free shipping for orders over $99 USD.

Yes, you will receive an email with the courier and tracking number once shipped. Please allow up to 24 hours for the tracking to appear, and if it has not appeared after 24 hours check your spam folder before contacting support for assistance.

For any inquiries regarding shipping please contact orders@unitedcanadainc.ca.

Furniture
  • Yes, all of our furniture comes with a one-year warranty starting from purchase date.
  • Please note that replacements parts are available for purchase after the warranty has expired. For further information please email contact@unitedcandainc.ca.

Please refer to the Returns, Exchanges & Refunds section of the FAQ.

Toys & Games

As the seller we do not offer a warranty on any of our toys or games, however, some items may be subject to a manufacturer’s warranty. Please contact the manufacturer directly for further details.

Please refer to the Returns, Exchanges & Refunds section of the FAQ.

Masks/PPE
Yes, our Level 2 and 3 Medical Face Masks are Made in Ontario, Canada. Our Level 3 Premium Blue Masks are manufactured in-house, in our brand-new certified Cleanroom. Learn more about our manufacturing process here.

Our masks do not contain any form of graphene.

  • ASTM Level 3 Premium Blue Made in Canada: 2 Years
  • Triomed ACTIVE SURGICAL Masks: 5 Years
  • 3M N95s: 5 Years

Yes, our Medical Device Establishment License (MDEL) number is 12243.

Bulk/wholesale orders will be reviewed and accepted on a case-by-case basis. Please fill out our Corporate Orders form and one of our sales representatives will be in touch.

Please refer to the Returns, Exchanges & Refunds section of the FAQ.

As the seller we do not offer a warranty on any of our PPE items, however, some PPE may be subject to a manufacturers warranty. Please contact the manufacturer directly for further details. Any defective masks manufactured by United Canada will be replaced or refunded.

Returns, Exchanges, & Refunds

Please refer to the Returns, Exchanges & Refunds section of the FAQ.