Terms & Conditions
Payment Terms
Full payment is required at the time of purchase. For in-store purchases we accept cash, and major credit cards. Online purchases must be paid in full by credit card.
Price Adjustment
General Merchandise (excludes Medical Supplies)
We offer price adjustments within 7 business days of purchase if the product in question is put on sale after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.
Medical Supplies
We offer price adjustments within 3 business days of purchase if the product in question is put on promotion after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a United Canada Inc. e-gift card.
Cancellations and Returns
General Merchandise:
Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase. Before requesting a return, please ensure that the product meets all eligible criteria:
All returned products must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g., buyers’ remorse) the customer will be responsible for all shipping charges and the refund amount will be subject to the criteria below:
- Unopened product: 100%
- Opened/Unused product: 50%
- Opened/Used product: 25%
In order to initiate a return, please email:
647-910-5999 ext. 225
Medical Supplies:
In the case of a damaged, defective, or incorrect item United Canada Inc. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof has been provided (via picture, video, or return). Requests for refunds for any other reason (e.g. buyers’ remorse) will be automatically declined to honour health and safety protocols. Before requesting a return, please ensure that the product meets all eligible criteria. In order to initiate a return, please email:
647-910-5999 ext. 225
Cancellation Policy:
Customers are entitled to cancel their orders unless they have already received a shipping notification OR up to 24 hours after the order is placed (whichever comes first). Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24-hour mark will be automatically declined. In order to initiate a cancellation, please email:
contact@unitedcanadainc.com
647-910-5999 ext. 225
Return Address:
111 Granton Dr. Unit 412
Richmond Hill, ON, L4B 1L5
Delivery
We offer several options when it comes to delivery, including:
Pickup
Orders can be picked up at our office located in Richmond Hill, Ontario. Once you receive a confirmation email that your order is ready for pickup, you have 20 business days to pick it up. Once this timeframe is exceeded, you will be contacted before we issue a full refund for your order. If you will be picking up outside of this timeframe for any reason and do not want to lose your order or have any questions about pickup, please email:
647-910-5999 ext. 238
Delivery Service:
Orders that are not selected to be picked up at the office will be shipped using one of our trusted delivery partners. You will receive a shipment notification once your order has left our warehouse which will include the delivery service used as well as a tracking number that can be used to track your package. If there is an issue regarding your shipment (e.g. incorrect address, special instructions, etc.) please contact us immediately. The recipient at the time of delivery must be of legal age. For all delivery inquiries please email:
647-910-5999 ext. 238
Please note during holiday periods/high-order volume periods, shipping times may be delayed
Receiving your Order
When you receive your order, please inspect the product carefully; if you run into any issues, let us know immediately. We will gladly resolve any issues involving your product within 48 hours of receiving your delivery. Any requests related to product damage during shipment received after the 48-hour deadline will be reviewed on a case-by-case basis. For all inquires please email:
647-910-5999 ext. 225
If picking up from our warehouse, our team will be happy to help you load your products into your vehicle. Once the product is loaded, the customer will then take all responsibility for securing the product and delivering it safely to its destination.
For all orders, pickup or delivery, the customer is responsible for assembly of all products.
Accessories
All accessories and add-on items are non-refundable.
Warranty – Furniture Only
At the current time, we offer a warranty on our office and kids furniture. All furniture will come with a 1-year parts warranty valid from date of purchase. We will gladly replace any damaged and/or defective parts up to one year after purchase once sufficient proof has been provided by the customer (via picture, video, or returned item). If a request for a replacement part is received after the warranty is up, we may still be able to supply the part*; however, the customer will assume responsibility for the cost of the replacement and the associated shipping costs. For all replacement requests, please email:
647-910-5999 ext. 225
*Based on available stock